Identify a process you want to improve within your organization or one that you

Question

Identify a process you want to improve within your organization or one that you believe would benefit from improvement.  

Create an 18- to 24-slide Microsoft® PowerPoint® presentation with detailed speaker notes that addresses each of the process improvement phases of DMAIC.

Research each phase of DMAIC (Define, Measure, Analyze, Improve and Control).

Use "5 Whys" and 5S as two of your 10 selected tools/techniques. You may choose the other eight tools/techniques as you like (e.g. flow charts, Pareto charts, control charts, scatter diagrams, and brainstorming).For each phase, provide applied examples of process improvement within your selected organization and apply two different tools/techniques to each phase that can be used to analyze the process that you have chosen to improve.

Create one slide for each phase of DMAIC, and one slide for each tool/technique used within each phase, for a total of 3 slides per phase.

Define

[Tool 1]

[Tool 2]

Measure

[Tool 1]

[Tool 2]

Analyze

[Tool 1]

[Tool 2]

Improve

[Tool 1]

[Tool 2]

Control

[Tool 1]

[Tool 2]

Explanation / Answer

Define, Measure, Analyze, Improve and Control (DMAIC) is referred as a problem-solving tool which facilitates to better recognize and acknowledge the process and assists to apply the method in an existing problem. Thus as a project administrator before initiating process improvement needs to first understand and categorize the problem with the existing process.

Furthermore the process improvement should facilitate with reduction in lead time and faults and provide with sufficient cost savings and improved productivity. Thus once projects are selected for further improvement you can then initiate with the utilization of DMAIC facilitating further refinement of the project and delivering quantifiable and sustainable results.

Define is the foremost phase of the Lean Six Sigma improvement process where the project team creates a project charter, high-level map of the process and begins to recognize and acknowledge the needs of the consumers of the process. Team member charts out a project focus goal statement which indeed is a direct reflection of the problem statement which in fact facilitates to define measurable time-bound terms to exactly consider when the team and project could be regarded as successful.

Measurement phase is considered to be crucial and significant all through the phase of the project. Thus a team initiates with the process of accumulating data by focusing on the process and determining consumer needs where primarily concentration is on reducing lead time and enhancing quality.

Thus the team refines the measurement process and determines the present baseline of the process. Furthermore correctly defining and refining the process measurements facilitates in collecting sound information which indeed helps the team to take correct project decisions which in fact ensures that future corrective action would be fact based rather than on assumptions and opinions.

Analyze Phase necessitates the team to conduct brainstorming sessions to determine the potential root causes of the problem, develop hypotheses as to why the problem exists and then work to prove or disprove their hypotheses. Thus the process of verification involves both process and data analysis and is required to be completed before implementing solutions.

After the project teams determine the root cause of the problem it’s then time to effectively develop solution for the problems. Thus in Improve Phase team is involved in determining efficient solution, process changes, implement solutions and collect facts and information to substantiate that there is measurable improvement.

A structured improvement effort can lead to modern and well-designed solutions which can help to develop the baseline measure and eventually facilitate enhanced consumer experience. Thus with an objective to reduce rework loops, waste and wait times the team creates a new process improved map which indeed helps to guide the team’s efforts toward the new process and provide a indication tool for new workers as they learn the new process.

In Control Phase the team is focused on creating a monitoring plan to continuously keep measuring the success of the updated process and developing a response plan in case there is a dip in performance. Thus once in place these plans are handed over to the process owner for ongoing maintenance.

Furthermore to preserve focus the team must fine down the crucial few measurements they need for ongoing monitoring of the process performance. Monitoring Plan is accompanied by a response plan which facilitates to recognize and acknowledge the levels at which the process should operate and what to do in case the process performance starts to decline thus this leads to continuous project refinement process.

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