Scenario Image of business peopleThe Sleep Tight! Resort and Conference Center o

Question

Scenario
Image of business peopleThe Sleep Tight! Resort and Conference Center of Albuquerque, N.M. has a staff of over 300 full time employees and 100 seasonal employees in 10 different job categories. For the past twenty-five years the resort has been run by the Clause family. The Clause family has had experience in running several small motels and were very knowledgeable of the industry. However, while they tried to treat the employees fairly, Mimi Clause, the Manager, knew nothing of proper HR practices and tended to make arbitrary decisions. She left many of the HR decisions to the employment department which consisted of a secretary and an employment supervisor who had been a secretary for Mimi's mother. Eighteen months ago, the family decided to hire Frank Jones as the new Manager of the resort.
After evaluating the current operations, Frank Jones, decided that the Resort was in fairly good shape except for the lack of standardized Human Resource practices. Very little information existed to support any of the past employment decisions, especially in the area of selection. Although Jones does not have any direct experience in HR, he had taken several courses in HRM while in college.
In the last eighteen months, Jones has encountered several problems. He would like you to:
Evaluate the situation and identify the problem Include short bullet point recommendations for each weekly assignment.
Homework Questions for this Unit
Mr. Jones needs you to create a selection system. You know before you start this process, you will need to identify the basic WRCs of the job(s). Choose one of the following jobs at the Sleep Tight Inn: front office customer service representative, front office supervisor, or housekeeper. Then answer the following:
2a. Select a method of job analysis and design a form for how the method yields WRCs.
2b. Identify 3 sample WRCs for either front office customer service representative, front office supervisor, or housekeeper.
Please provide creferences
Scenario
Image of business peopleThe Sleep Tight! Resort and Conference Center of Albuquerque, N.M. has a staff of over 300 full time employees and 100 seasonal employees in 10 different job categories. For the past twenty-five years the resort has been run by the Clause family. The Clause family has had experience in running several small motels and were very knowledgeable of the industry. However, while they tried to treat the employees fairly, Mimi Clause, the Manager, knew nothing of proper HR practices and tended to make arbitrary decisions. She left many of the HR decisions to the employment department which consisted of a secretary and an employment supervisor who had been a secretary for Mimi's mother. Eighteen months ago, the family decided to hire Frank Jones as the new Manager of the resort.
After evaluating the current operations, Frank Jones, decided that the Resort was in fairly good shape except for the lack of standardized Human Resource practices. Very little information existed to support any of the past employment decisions, especially in the area of selection. Although Jones does not have any direct experience in HR, he had taken several courses in HRM while in college.
In the last eighteen months, Jones has encountered several problems. He would like you to:
Evaluate the situation and identify the problem Include short bullet point recommendations for each weekly assignment.
Homework Questions for this Unit
Mr. Jones needs you to create a selection system. You know before you start this process, you will need to identify the basic WRCs of the job(s). Choose one of the following jobs at the Sleep Tight Inn: front office customer service representative, front office supervisor, or housekeeper. Then answer the following:
2a. Select a method of job analysis and design a form for how the method yields WRCs.
2b. Identify 3 sample WRCs for either front office customer service representative, front office supervisor, or housekeeper.
Please provide creferences
Scenario
Image of business peopleThe Sleep Tight! Resort and Conference Center of Albuquerque, N.M. has a staff of over 300 full time employees and 100 seasonal employees in 10 different job categories. For the past twenty-five years the resort has been run by the Clause family. The Clause family has had experience in running several small motels and were very knowledgeable of the industry. However, while they tried to treat the employees fairly, Mimi Clause, the Manager, knew nothing of proper HR practices and tended to make arbitrary decisions. She left many of the HR decisions to the employment department which consisted of a secretary and an employment supervisor who had been a secretary for Mimi's mother. Eighteen months ago, the family decided to hire Frank Jones as the new Manager of the resort.
After evaluating the current operations, Frank Jones, decided that the Resort was in fairly good shape except for the lack of standardized Human Resource practices. Very little information existed to support any of the past employment decisions, especially in the area of selection. Although Jones does not have any direct experience in HR, he had taken several courses in HRM while in college.
In the last eighteen months, Jones has encountered several problems. He would like you to:
Evaluate the situation and identify the problem Include short bullet point recommendations for each weekly assignment.
Homework Questions for this Unit
Mr. Jones needs you to create a selection system. You know before you start this process, you will need to identify the basic WRCs of the job(s). Choose one of the following jobs at the Sleep Tight Inn: front office customer service representative, front office supervisor, or housekeeper. Then answer the following:
2a. Select a method of job analysis and design a form for how the method yields WRCs.
2b. Identify 3 sample WRCs for either front office customer service representative, front office supervisor, or housekeeper.
Please provide creferences
Scenario
Image of business peopleThe Sleep Tight! Resort and Conference Center of Albuquerque, N.M. has a staff of over 300 full time employees and 100 seasonal employees in 10 different job categories. For the past twenty-five years the resort has been run by the Clause family. The Clause family has had experience in running several small motels and were very knowledgeable of the industry. However, while they tried to treat the employees fairly, Mimi Clause, the Manager, knew nothing of proper HR practices and tended to make arbitrary decisions. She left many of the HR decisions to the employment department which consisted of a secretary and an employment supervisor who had been a secretary for Mimi's mother. Eighteen months ago, the family decided to hire Frank Jones as the new Manager of the resort.
After evaluating the current operations, Frank Jones, decided that the Resort was in fairly good shape except for the lack of standardized Human Resource practices. Very little information existed to support any of the past employment decisions, especially in the area of selection. Although Jones does not have any direct experience in HR, he had taken several courses in HRM while in college.
In the last eighteen months, Jones has encountered several problems. He would like you to:
Evaluate the situation and identify the problem Include short bullet point recommendations for each weekly assignment.
Homework Questions for this Unit
Mr. Jones needs you to create a selection system. You know before you start this process, you will need to identify the basic WRCs of the job(s). Choose one of the following jobs at the Sleep Tight Inn: front office customer service representative, front office supervisor, or housekeeper. Then answer the following:
2a. Select a method of job analysis and design a form for how the method yields WRCs.
2b. Identify 3 sample WRCs for either front office customer service representative, front office supervisor, or housekeeper. Homework Questions for this Unit
Mr. Jones needs you to create a selection system. You know before you start this process, you will need to identify the basic WRCs of the job(s). Choose one of the following jobs at the Sleep Tight Inn: front office customer service representative, front office supervisor, or housekeeper. Then answer the following:
2a. Select a method of job analysis and design a form for how the method yields WRCs.
2b. Identify 3 sample WRCs for either front office customer service representative, front office supervisor, or housekeeper.
Please provide creferences

Explanation / Answer

METHODS OF JOB ANALYSIS :
Job analysis is the process of studying positions of describing the duties and responsibilities that go with the jobs of grouping similar positions in various categories of job.
METHODS :

1. QUESTIONNAIRE
It is an instrument based on statistical analysis of worker oriented job elements developed in 1972. It has various components like
* tools & equipment
* physical requirements
* mathemetical requirements
* communication requirements
* decision making & responsiility

2. INTERVIEW
* job analysis prepares the form
* note downs the fact
* write down job description
* copy of job description is send to the supervisor

3. OBSERVATION
Observe the employees working in the organisation. If they are facing anytype of difficulty then it will be worked out immediately. And in the observation it needs to be make sure that every method is working properly.

4. DRAFT AND REVIEW
write a job description and job specification for review, correction and approval for approval of final job description document.

SAMPLE WRC's
* Ability to perform mathes operation using calculators and coputer coversions

* Ability to select variety of precision and non precision measuring instruments

* having knowledge of mechanical principles and equipment

* ability to read comprehend and also follow complex instructions and procedures.

* ability to transport equipment and supplies upto 100 pounds.

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