11. Based on the above simulation results, on average, how long are tellers work
ID: 429537 • Letter: 1
Question
11.
Based on the above simulation results, on average, how long are tellers working per hour? (Time is measured in minutes, and there are two tellers)
A) 15 minutes.
B) 25 minutes.
C) 35 minutes.
D) 45 minutes.
E) None of these answers.
12.
On average, how long do customers wait in the line (buffer) before going to one of the two tellers?
A) .5 minutes (30 seconds).
B) 3.77 minutes (3 minutes and 46 seconds).
C) .38 minutes (23 seconds).
D) .73 minutes (44 seconds).
E) None of these answers.
13.
On average, the throughput of the service system at the end of the simulation is estimated at:
A) 59.00 customers.
B) 3.77 customers.
C) 57.83 customers.
D) 8.92 customers.
E) More than of these answers is correct.
14.
On average, approximately how long does a customer spend in the service system if the teller takes an average of 2.4 minutes to serve a customer?
A) 2 minutes and 24 seconds.
B) 2 minutes and 54 seconds.
C) 3 minutes and 8 seconds.
D) 3 minutes and 24 seconds.
E) None of these answers.
15.
In addition to the average performance of the system, process analysts must also consider ___________ to arrive at valid conclusions regarding the performance of a service system.
A) process variation.
B) process toleration.
C) process design.
D) process control.
E) None of these answers.
Explanation / Answer
11. The correct answer is:
C) 35 minutes.
12. The correct answer is:
B) 3.77 minutes (3 minutes and 46 seconds).
13. The correct answer is:
A) 59.00 customers
14. The correct answer is:
D) 3 minutes and 24 seconds
15. The correct answer is:
B) process toleration.
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