Tech University has more than 10,000 students enrolling in courses each term. Th

Question

Tech University has more than 10,000 students enrolling in courses each term. The management would like to develop a balanced scorecard to assess performance. Assume students are the customers.

a)Provide two financial measures Tech University can use on its balanced scorecard. Assume students are the customers.

b)Provide two internal business process measures Tech University can use on its balanced scorecard. Assume students are the customers.

c)Provide two learning and growth measures Tech University can use on its balanced scorecard. Assume students are the customers.

d)Provide two customer measures Tech University can use on its balanced scorecard. Assume students are the customers.

Explanation / Answer

(a) Financial measures

(b) Internal business process measures

(c) Learning and growth measures

(d) Customer measures

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