Q1. Conflict is a form of risk and must be avoided by management. a. true b. fal
ID: 442898 • Letter: Q
Question
Q1. Conflict is a form of risk and must be avoided by management.
a. true
b. false
Q2. Which of the following is an example of relational business communication?
a. Working with the media
b. Communicating
c. Team communication
d. Conflict and stress management communication
Q3. To adopt a win-win strategy in negotiation amounts to negotiating from a position of weakness. A win-win strategy results in pandering to the wishes of the opponent.
a. true
b. false
Q4. Which of the following is not an objective of performance reviews?
a. Let the employee know where he or she stands
b. Improve management-employee relationships
c. Provide documentation of views on performance
d. Punish poor performance
Q5. Learning how the system works so that you can work the system is an example of which type of authority?
a. Positional authority
b. Expert authority
c. Bureaucratic authority
d. Initiative authority
Q6. Extraversion and introversion describe the kind of information people pay attention to.
a. true
b. false
Q7. To motivate his/her team members, a manager working with a matrixed group may do each of the following except:
a. making the team more tangible
b. implementing some kind of reward system
c. developing a good 'personal touch'
d. giving team members promotions
Q8. A dependent listener is self-opinionated. He/she does not agree with what others say, regardless of merit.
a. true
b. false
Q9. Effective criticism entails:
a. not appearing judgmental when delivering the criticism
b. criticizing people publicly, so that everyone learns a lesson
c. being very frank and honest, regardless of how it affects the person being criticized
d. providing praise to counteract each criticism
Q10. Which of the following is not a source of conflict in organizations?
a. Corporate vision and mission
b. Resource allocation
c. Schedule determination
d. Interdependency of players
Q11. Paraphrasing is commonly used as an approach to listening because:
a. it forces the speaker to be specific in delivering his/her message
b. it allows the listener to verify that he/she has heard the right message
c. it enables the listener to judge the communication skills of the speaker
d. the listener is not interested in providing feedback to the sender
Q12. Poor listeners typically maintain a closed body position.
a. true
b. false
Q13. Writing notes during a telephone conversation or during a teleconference call is unacceptable behavior.
a. true
b. false
Q14. With ascription-oriented cultures, people in the work environment:
a. tend to be impressed with titles and status
b. are rewarded on the basis of their achievements
c. tend to dress in a conforming fashion
d. encourage the creative expression of ideas
Q15. When making a presentation in the afternoon, the wisest thing to do is for the speaker is to avoid speaking in a booming voice.
a. true
b. false
Q16. According to Katzenbach and Smith, which of the following is a true characteristic of an effective team?
a. Members bond together
b. Members are able to get together in an ad hoc circumstances
c. Members reach decisions through the use of acclamation
d. Members are committed to achieving well-defined performance objectives
Q17. A characteristic of an environment that supports effective communications in organizations is:
a. all members speak with one voice
b. a closed communication climate is established to protect intellectual property
c. information flows in the organization on a need-to-know basis
d. acquisition and deployment of information technology to enhance information flow
Q18. Characteristics of a good negotiator include each of the following characteristics except:
a. a desire to gain as much as possible by reducing the gains of the opposing side
b. the capacity to persuade others to do what he/she wants
c. flexibility to adopt to new developments and opportunities
d. ability to think creatively
Q19. Grapevine is a formal channel for communication flow in organizations.
a. true
b. false
Q20. Message competition is an example of:
a. how competition among firms can disrupt communication flows
b. communication barriers within an organization
c. lack of etiquette in communication
d. unorganized flow of messages from external sources into an organization
Q21. A belief in valence is associated with which one of the following motivational theories?
a. Equity theory
b. McClelland's 3-Need Theory
c. Expectancy Theory
d. Herzberg's hygiene factors
Q22. An advantage of the smoothing approach to conflict resolution is that, this approach does not require managers to have great intervention skills.
a. true
b. false
Q23. To sustain the attention of the audience throughout the presentation, it will be advisable for the presenter to:
a. speak at a constant space
b. maintain the same tone
c. vary the pace and content of the presentation
d. avoid projecting his or voice aggressively
Q24. The conflict resolution method that imposes a solution on conflicting parties is called:
a. compromise
b. problem-solving
c. forcing
d. smoothing
Q25. The principles of ethical behavior discussed in the course includes each of the following, except:
a. predilection
b. persistence
c. pride
d. perspective
Q26. On projects, a high dependency on the project manager is a symptom of a poorly functioning team.
a. true
b. false
Q27. Which of the following is not an example of organizational culture?
a. Tolerance for risk and change
b. Ethnicity
c. Emotional support
d. Degree of structure
Q28. To succeed in a changing business environment, Dale Carnegie recommends that leaders must:
a. adopt autocratic style of management
b. harness the mighty power of enthusiasm
c. be impersonal
d. depend on position power
Q29. A prime leadership role in today's chaotic business environment is:
a. path finding
b. organizing
c. controlling
d. administration
Q30. Project management is a perfect example of a management situation where managers find themselves having responsibility without authority. In order to work to build authority under these conditions, project managers must:
a. issue strong and clear orders
b. exercise political skills
c. adopt a crisis management style
d. adopt Machiavellian tactics
Q31. The following are some of the special challenges of managing virtual teams, except:
a. How to contact other members using new communication technology
b. How to arrange meetings when members are geographically dispersed
c. How to develop a sense of commitment to the team among players who may never see each other
d. How to monitor and reward team performance
Q32. Which of the following is not an ethical issue in business writing?
a. Issues of confidentiality
b. Length of a report
c. Accuracy
d. Completeness
Q33. It is simply impossible to be successful in business and at the same time maintain ethical integrity.
a. true
b. false
Q34. In beginning a presentation, what is the first essential thing the presenter needs to do?
a. Go straight into the details of the presentation to save time
b. State the thesis of the presentation
c. Tell a joke as an ice-breaker
d. Make it clear to the audience that he/she does not have all the answers
Q35. What are the three E's of leadership?
a. Economize, empathize, envision
b. Empathize, express, excite
c. Envision, energize, enable
d. E-manage, e-communicate, e-learning
Q36. A desired trait of a leader is the capacity for emotional stability.
a. true
b. false
Q37. A highly 'non-directive' management style is called:
a. a democratic style
b. a participative style
c. a laissez-faire style
d. an autocratic style
Q38. When speaking before a television camera, it is a good practice to do any of the following, except:
a. wear your best jewelry
b. dress appropriately
c. wear make up
d. have your speaker notes
Q39. Which of the following is not a characteristic of today's business environment?
a. Stability
b. Shortened product life-cycle
c. Organizational flattening
d. Outsourcing
Q40. The importance of the speed-time differential concept is that:
a. it helps analyze the predictable communications behavior of employees
b. it measures different speeds by which individuals communicate their ideas
c. it represents the difference between listening speed and speaking speed
d. it measures how different time zones affect the speed of communications
Q41. According to the 'Emotional Intelligence' school of thought, which of the following is the most significant predictor of an individual's success in an organization?
a. Logical-mathematical intelligence
b. Bodily-kinesthetic intelligence
c. Linguistic intelligence
d. Empathetic ability
Q42. According to Alfie Kohn, which of the following is not an example of what can cause rewards to backfire?
a. Rewards rupture relationships
b. Rewards become an entitlement
c. Rewards may cause employer's to be unnecessarily picky during staff performance appraisals
d. Rewards distort the meaning of the job
Q43. One way of dealing with criticism that you think is unfair is:
a. to point out to the critic that nobody is perfect
b. to demonstrate to the critic that you are aware of his/her failings
c. to write a letter to senior management explaining to them the real situation
d. acknowledge the critics point of view without acquiescing to it
Q44. An autocratic management style is ideally suited for:
a. high-flux, state-of-the-art projects
b. the management of creative workers
c. highly routine projects
d. most project management situations
Q45. According to the experts, the 2020 organizations will possess one of the following characteristics:
a. Heavily analytical approaches to problem-solving
b. Increased rigidity in organizational culture
c. Increased product orientation
d. Learning as a core competency
Q46. Social expressivity means:
a. ability to speak flawlessly and engage others in social interaction
b. general knowledge of social norms
c. skill at self-presentation and at playing various social roles
d. the capacity to handle people effectively in difficult social situations
Q47. Customer partnering means that:
a. loyal customers stand the chance of being given stock options in a company
b. loyal customers can become equity partners in a company after a specified period of time
c. the company and its customers work closely together
d. loyal customers become part owners of a company
Q48. Which of the following is not a constituent part of the standard communication model?
a. Attentiveness
b. Sender
c. Receiver
d. Encoding
Q49. A top-down approach for designing a report consists of the following steps, except:
a. create a high level outline
b. check the outline for internal consistency
c. add graphic art works
d. annotate the outline with some detail
Q50. With respect to suppliers, co-location means that an organization seeks to:
a. relocate to where its key supplier is
b. have its suppliers' representatives physically located at its premises working with the company's workers
c. share a common office space with all of its major suppliers
d. have its employees play a supplier role
Q1. Conflict is a form of risk and must be avoided by management.
a. true
b. false
Q2. Which of the following is an example of relational business communication?
a. Working with the media
b. Communicating
c. Team communication
d. Conflict and stress management communication
Q3. To adopt a win-win strategy in negotiation amounts to negotiating from a position of weakness. A win-win strategy results in pandering to the wishes of the opponent.
a. true
b. false
Q4. Which of the following is not an objective of performance reviews?
a. Let the employee know where he or she stands
b. Improve management-employee relationships
c. Provide documentation of views on performance
d. Punish poor performance
Q5. Learning how the system works so that you can work the system is an example of which type of authority?
a. Positional authority
b. Expert authority
c. Bureaucratic authority
d. Initiative authority
Q6. Extraversion and introversion describe the kind of information people pay attention to.
a. true
b. false
Q7. To motivate his/her team members, a manager working with a matrixed group may do each of the following except:
a. making the team more tangible
b. implementing some kind of reward system
c. developing a good 'personal touch'
d. giving team members promotions
Q8. A dependent listener is self-opinionated. He/she does not agree with what others say, regardless of merit.
a. true
b. false
Q9. Effective criticism entails:
a. not appearing judgmental when delivering the criticism
b. criticizing people publicly, so that everyone learns a lesson
c. being very frank and honest, regardless of how it affects the person being criticized
d. providing praise to counteract each criticism
Q10. Which of the following is not a source of conflict in organizations?
a. Corporate vision and mission
b. Resource allocation
c. Schedule determination
d. Interdependency of players
Q11. Paraphrasing is commonly used as an approach to listening because:
a. it forces the speaker to be specific in delivering his/her message
b. it allows the listener to verify that he/she has heard the right message
c. it enables the listener to judge the communication skills of the speaker
d. the listener is not interested in providing feedback to the sender
Q12. Poor listeners typically maintain a closed body position.
a. true
b. false
Q13. Writing notes during a telephone conversation or during a teleconference call is unacceptable behavior.
a. true
b. false
Q14. With ascription-oriented cultures, people in the work environment:
a. tend to be impressed with titles and status
b. are rewarded on the basis of their achievements
c. tend to dress in a conforming fashion
d. encourage the creative expression of ideas
Q15. When making a presentation in the afternoon, the wisest thing to do is for the speaker is to avoid speaking in a booming voice.
a. true
b. false
Q16. According to Katzenbach and Smith, which of the following is a true characteristic of an effective team?
a. Members bond together
b. Members are able to get together in an ad hoc circumstances
c. Members reach decisions through the use of acclamation
d. Members are committed to achieving well-defined performance objectives
Q17. A characteristic of an environment that supports effective communications in organizations is:
a. all members speak with one voice
b. a closed communication climate is established to protect intellectual property
c. information flows in the organization on a need-to-know basis
d. acquisition and deployment of information technology to enhance information flow
Q18. Characteristics of a good negotiator include each of the following characteristics except:
a. a desire to gain as much as possible by reducing the gains of the opposing side
b. the capacity to persuade others to do what he/she wants
c. flexibility to adopt to new developments and opportunities
d. ability to think creatively
Q19. Grapevine is a formal channel for communication flow in organizations.
a. true
b. false
Q20. Message competition is an example of:
a. how competition among firms can disrupt communication flows
b. communication barriers within an organization
c. lack of etiquette in communication
d. unorganized flow of messages from external sources into an organization
Q21. A belief in valence is associated with which one of the following motivational theories?
a. Equity theory
b. McClelland's 3-Need Theory
c. Expectancy Theory
d. Herzberg's hygiene factors
Q22. An advantage of the smoothing approach to conflict resolution is that, this approach does not require managers to have great intervention skills.
a. true
b. false
Q23. To sustain the attention of the audience throughout the presentation, it will be advisable for the presenter to:
a. speak at a constant space
b. maintain the same tone
c. vary the pace and content of the presentation
d. avoid projecting his or voice aggressively
Q24. The conflict resolution method that imposes a solution on conflicting parties is called:
a. compromise
b. problem-solving
c. forcing
d. smoothing
Q25. The principles of ethical behavior discussed in the course includes each of the following, except:
a. predilection
b. persistence
c. pride
d. perspective
Q26. On projects, a high dependency on the project manager is a symptom of a poorly functioning team.
a. true
b. false
Q27. Which of the following is not an example of organizational culture?
a. Tolerance for risk and change
b. Ethnicity
c. Emotional support
d. Degree of structure
Q28. To succeed in a changing business environment, Dale Carnegie recommends that leaders must:
a. adopt autocratic style of management
b. harness the mighty power of enthusiasm
c. be impersonal
d. depend on position power
Q29. A prime leadership role in today's chaotic business environment is:
a. path finding
b. organizing
c. controlling
d. administration
Q30. Project management is a perfect example of a management situation where managers find themselves having responsibility without authority. In order to work to build authority under these conditions, project managers must:
a. issue strong and clear orders
b. exercise political skills
c. adopt a crisis management style
d. adopt Machiavellian tactics
Q31. The following are some of the special challenges of managing virtual teams, except:
a. How to contact other members using new communication technology
b. How to arrange meetings when members are geographically dispersed
c. How to develop a sense of commitment to the team among players who may never see each other
d. How to monitor and reward team performance
Q32. Which of the following is not an ethical issue in business writing?
a. Issues of confidentiality
b. Length of a report
c. Accuracy
d. Completeness
Q33. It is simply impossible to be successful in business and at the same time maintain ethical integrity.
a. true
b. false
Q34. In beginning a presentation, what is the first essential thing the presenter needs to do?
a. Go straight into the details of the presentation to save time
b. State the thesis of the presentation
c. Tell a joke as an ice-breaker
d. Make it clear to the audience that he/she does not have all the answers
Q35. What are the three E's of leadership?
a. Economize, empathize, envision
b. Empathize, express, excite
c. Envision, energize, enable
d. E-manage, e-communicate, e-learning
Q36. A desired trait of a leader is the capacity for emotional stability.
a. true
b. false
Q37. A highly 'non-directive' management style is called:
a. a democratic style
b. a participative style
c. a laissez-faire style
d. an autocratic style
Q38. When speaking before a television camera, it is a good practice to do any of the following, except:
a. wear your best jewelry
b. dress appropriately
c. wear make up
d. have your speaker notes
Q39. Which of the following is not a characteristic of today's business environment?
a. Stability
b. Shortened product life-cycle
c. Organizational flattening
d. Outsourcing
Q40. The importance of the speed-time differential concept is that:
a. it helps analyze the predictable communications behavior of employees
b. it measures different speeds by which individuals communicate their ideas
c. it represents the difference between listening speed and speaking speed
d. it measures how different time zones affect the speed of communications
Q41. According to the 'Emotional Intelligence' school of thought, which of the following is the most significant predictor of an individual's success in an organization?
a. Logical-mathematical intelligence
b. Bodily-kinesthetic intelligence
c. Linguistic intelligence
d. Empathetic ability
Q42. According to Alfie Kohn, which of the following is not an example of what can cause rewards to backfire?
a. Rewards rupture relationships
b. Rewards become an entitlement
c. Rewards may cause employer's to be unnecessarily picky during staff performance appraisals
d. Rewards distort the meaning of the job
Q43. One way of dealing with criticism that you think is unfair is:
a. to point out to the critic that nobody is perfect
b. to demonstrate to the critic that you are aware of his/her failings
c. to write a letter to senior management explaining to them the real situation
d. acknowledge the critics point of view without acquiescing to it
Q44. An autocratic management style is ideally suited for:
a. high-flux, state-of-the-art projects
b. the management of creative workers
c. highly routine projects
d. most project management situations
Q45. According to the experts, the 2020 organizations will possess one of the following characteristics:
a. Heavily analytical approaches to problem-solving
b. Increased rigidity in organizational culture
c. Increased product orientation
d. Learning as a core competency
Q46. Social expressivity means:
a. ability to speak flawlessly and engage others in social interaction
b. general knowledge of social norms
c. skill at self-presentation and at playing various social roles
d. the capacity to handle people effectively in difficult social situations
Q47. Customer partnering means that:
a. loyal customers stand the chance of being given stock options in a company
b. loyal customers can become equity partners in a company after a specified period of time
c. the company and its customers work closely together
d. loyal customers become part owners of a company
Q48. Which of the following is not a constituent part of the standard communication model?
a. Attentiveness
b. Sender
c. Receiver
d. Encoding
Q49. A top-down approach for designing a report consists of the following steps, except:
a. create a high level outline
b. check the outline for internal consistency
c. add graphic art works
d. annotate the outline with some detail
Q50. With respect to suppliers, co-location means that an organization seeks to:
a. relocate to where its key supplier is
b. have its suppliers' representatives physically located at its premises working with the company's workers
c. share a common office space with all of its major suppliers
d. have its employees play a supplier role
Explanation / Answer
1) a True
Explanation:
Management should examined the conflict properly to working out the organization smoothly by remove the conflict barriers between the employees.
__________________________________________________________________________________
2)b Communicating
Explanation:
Communication is a important tool as well as one of the process for the organization, It should be properly handled.
__________________________________________________________________________________________
12 True
Explanation:
There are not interesting to listen the message from others
___________________________________________________________________________________
13) b) False
Explanation:
Writing notes during a telephone conversation is considered as important listening proficiency.
________________________________________________________________________________
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