You are the human resource manager for an international restaurant chain, named
ID: 411389 • Letter: Y
Question
You are the human resource manager for an international restaurant chain, named XYZ Co.Ltd., headquarter located in A country. Your company plans to expand into B country and intends to establish its first restaurant in B country by the end of 2018. The company intends to send a A country' manager to B country to oversee the establishment of the new restaurant. He will be responsible for overseeing the contruction and opening of the new restaurant, which will include hiring and training 3 store managers as well as approximately 30 local staff who will prepare and serve food.
Your task is to design a performance management (PM) system for this project. The PM system will need to:
1. What will the PM system need to do to specify evaluation processes for the expatriate manager, the local store managers and local staff?
2. Who will perform the evaluation?
3. How often the evaluation will be performed?
(please give the detailed answer as possible!)
Explanation / Answer
Let us first understand the meaning of Performance Management system (PM System). It refers to the process whereby the managers and employees are together involved in framing out the goals for the employees, then monitoring and reviewing whether the employees are able to meet up the set standards and how much they are contributing for the organisation. With the help of PM system, one can easily monitor the performance of employees on continuous basis. Its use is not only confined to the employees but can also be used to evaluate the performance of any department or even the entire organisation.
Performance management system helps in the evaluation process of employees working at different levels of the organisation. Basically PM system solves number of purposes such as:
1. Evaluation Processes for the Expatriate Manager
An Expatriate manager is one who is highly skilled and holds expertise in his area of work. An expatriate is usually sent for working in another country, under the same unit of the same company. It is done usually on temporary basis. For the selection of an expatriate manager number of points should be given importance such as:
In order to evaluate the expatriate manager some basic points should be taken care of such as:
Who will perform evaluation of Expatriate manager:
The evaluation of the expatriate managers can be done by the expatriate manager himself. Such type of evaluation is known as self evaluation. The evaluation can also be done by the executives who have sent him abroad for gaining experience. It is important to note that evaluation will also be done by the managers of both host country as well as the home country. This is done on order to avoid any kind of biasness.
How often the evaluation will take place:
The evaluation of expatriate managers is performed on regular basis. It is a continuous process as evaluating on regular basis will help the managers decide on the salary incentives of the expatriates, on deciding for their promotions and also in seeing if any kind of improvement is required.
2. Evaluation Processes for the Local Store Managers:
Evaluation of local store managers differs from organisation to organisation and involves different techniques. The local store managers appointed in the host country (country B) also need to be evaluated on different basis and keeping in mind different points such as:
Who will perform evaluation of local store managers:
As the local store manager is appointed from the host country itself, his evaluation will be done by the area sales manager appointed above him in the hierarchy. And then the report prepared by him will be forwarded to the national head for further evaluation. Not only this, he will also be given a chance to do his self evaluation.
How often the evaluation will take place:
Evaluation process for local store managers will also be performed on regular basis, mostly on monthly basis. The records will be maintained on day to day basis and a collaborative report will be generated at the end of the month.
3. Evaluation Processes for the Local Staff:
In order to evaluate the local staff, an orgnaization have to keep number of points in mind such as:
Who will perform evaluation of local staff:
The evaluation for local staff will be carried out by the HR manager appointed above them in the store located in foreign country. The supervisors will provide with the formal feedbacks for the staff, be it in written or oral form. Evaluation can also be performed by the peer workers on informal basis. Moreover, the employee himself can also evaluate his performance.
How often the evaluation will take place:
The evaluation for local staff will also be performed regularly, usually on monthly basis. The reports will be submitted by the peer workers and superiors on the basis of which their work will be evaluated. Regular evaluation is very important as it will help in keeping a check on the staff and seeing who is working as per the job specifications, and who requires improvement by getting trained.
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