Chapter 12 11. The ISO promotes standardization with a view of facilitating the

Question

Chapter 12

11. The ISO promotes standardization with a view of facilitating the international exchange of goods and services.

a. True

b. False

12. Malcolm Baldrige National Quality Award winners are encouraged to maintain their company secrets for achieving quality.

a. True

b. False

13. Internal failure costs and prevention costs make up the costs of conformance.

a. True

b. False

14. External failure costs are the costs incurred after the product is shipped or the service is delivered to the customer.

a. True

b. False

15. The key to good quality control is to have periodic inspection points staffed by qualified quality control personnel.

a. True

b. False

Explanation / Answer

11. a. True

12. b. False

13. a. False

14. a. True

15. a. False

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