Given that digital and social media are becoming more and more important in the
ID: 428324 • Letter: G
Question
Given that digital and social media are becoming more and more important in the workplace, is it every appropriate to use emoticons, emoji, or similar graphical devices in an email at work? How important is it to keep to conventional grammar rules when writing business messages on Twitter or on a corporate blog? Given that digital and social media are becoming more and more important in the workplace, is it every appropriate to use emoticons, emoji, or similar graphical devices in an email at work? How important is it to keep to conventional grammar rules when writing business messages on Twitter or on a corporate blog?Explanation / Answer
It is appropriate to use emojis and similar graphical devices in work if they are used correctly understanding the situations. They can add meaning to the messages if appropriate symbols are used and it should be familiar for the receiver to avoid confusion. Moreover the emojis and graphics should be avoided in emails containing serious conversations as the recipient may feel it as unprofessional. But other emails at work may use them without any issues.
It is very important to keep to conventional grammar rules while writing business messages on Twitter and corporate blogs because the writing reflects the organization and its employees. The public may not know much about the organizational culture, but they would rate the organization based on those business messages. The readers would be interested in the posts if they value them and proper grammar and error free presentation would help to gather the attention of the readers. Moreover it will be difficult to convey the intended message if the grammar rules are not followed and people may misinterpret the message.
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